Shipping & Returns

Shipping

We ship orders from Monday through Friday and our warehouse is closed on weekends. We try our best to get your order out as quickly as possible, but orders can take up to two business days to process before leaving our warehouse. Some orders may take longer than 2 days to process and those customers will be notified via phone or email. When you choose a shipping speed at checkout, the shipping timeframe applies to the carrier, not our warehouse processing times. Please account for the additional processing times when choosing a shipping speed. If you need an item by a certain date please call to check availability and shipping options prior to making a purchase to ensure you receive your package on time.

*DO NOT REROUTE YOUR PACKAGE*

If you are a UPS MyChoice customer, do not reroute your package to any other destination. This includes and is not limited to UPS approved access points. When a reroute is done by a customer to an address other than the address supplied at checkout, we will not be held responsible for lost or damaged packages.

Shipping Methods

We ship most of our products using UPS as our carrier. Certain items may ship using USPS to improve delivery rates and times. If you need your order expedited please call so we can calculate the additional shipping charges for your order.

Shipping Destinations

While all of our products meet federal requirements for being legal, local governments are allowed to regulate the sale of some of our products. As a result, we only ship to the United States.

Return Policy

At Donzetti, your satisfaction is important to us. Due to the nature of our products, we do not accept returns or offer refunds once an order has been shipped.

Because we sell consumable hemp-derived products, we are unable to resell any items that have left our facility. This is standard practice across the industry to ensure product safety, quality, and compliance.

Please make sure to review your order carefully before completing your purchase. If you have questions about any product, feel free to contact us at officialdonzetti@gmail.com prior to ordering — we’re happy to help.


Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 72 hours of delivery with photos and a description of the issue. We’ll work quickly to resolve the situation with a replacement or other appropriate solution.


Lost or Stolen Packages

Donzetti is not responsible for packages that are marked as “delivered” by the carrier but not received. We recommend reaching out directly to the shipping carrier to file a claim. We're happy to assist you in that process if needed.


By purchasing from Donzetti, you agree to this return policy.

Our CBD Products Cannot Be Shipped To:

*Idaho

*Nebraska

Delta 8, Delta 10, and THCp Cannot Be Shipped to the Following States:

*Alaska

*California

*Colorado

*Connecticut

*Delaware

*Idaho

*Iowa

*Michigan

*Mississippi

*Montana

*Nevada

*New York

*North Dakota

*Rhode Island

*South Carolina

*Utah

*Vermont

*Virginia

*Washington


THCA Products Cannot Be Shipped to the Following States:

*Idaho

*Rhode Island

*Hawaii

*Minnesota

*Louisiana

*Oregon

*Vermont

*Georgia

*South Carolina

*West Virginia


© Donzetti

FDA Disclaimer: The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure, or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act require this notice


THC-A Disclaimer: (All products contain less than 0.3% hemp derived Delta 9 THC in compliance with the 2018 Farm Bill

This product is not available for shipment to the following states: Arkansas, Hawaii, Idaho, Kansas, Louisiana, Oklahoma, Oregon, Rhode Island, Utah, Vermont)


Delta-9 Disclaimer: (All CBD/Hemp products must be compliant with the 2018 Farm Bill. Hemp is defined under the 2018 Farm Bill to include any cannabis plant, or derivative thereof, that contains not more than 0.3% Delta-9 content.

Note: In the states of Idaho, New Hampshire, South Dakota – zero (0%) Delta-9 content is allowable by law. Products with any amount of Delta-9 content must not be shipped to these states.)


Delta-8 Disclaimer: (This product is not available for shipment to the following states: Alaska, Arizona, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Iowa, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nevada, New Hampshire, New York, North Dakota, Oregon, Rhode Island, Utah, Vermont, Virginia, Washington, West Virginia)

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