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Shipping & Returns

Shipping

We ship orders from Monday through Friday and our warehouse is closed on weekends. We try our best to get your order out as quickly as possible, but orders can take up to two business days to process before leaving our warehouse. Some orders may take longer than 2 days to process and those customers will be notified via phone or email. When you choose a shipping speed at checkout, the shipping timeframe applies to the carrier, not our warehouse processing times. Please account for the additional processing times when choosing a shipping speed. If you need an item by a certain date please call to check availability and shipping options prior to making a purchase to ensure you receive your package on time.

*DO NOT REROUTE YOUR PACKAGE*

If you are a UPS MyChoice customer, do not reroute your package to any other destination. This includes and is not limited to UPS approved access points. When a reroute is done by a customer to an address other than the address supplied at checkout, we will not be held responsible for lost or damaged packages.

Shipping Methods

We ship most of our products using UPS as our carrier. Certain items may ship using USPS to improve delivery rates and times. If you need your order expedited please call so we can calculate the additional shipping charges for your order.

Shipping Destinations

While all of our products meet federal requirements for being legal, local governments are allowed to regulate the sale of some of our products. As a result, we only ship to the United States.

Return Policy

To ensure smooth processing and compliance with all applicable shipping and legal requirements, we have specific guidelines for returns of hemp products. Please read the following carefully before initiating a return:


1. Proper Sealing for Returns

All returns must be properly sealed using the same smell-abatement measures applied during shipping to you. This is crucial to prevent any issues during transit, including concerns from local authorities. If a return is not sealed per these specifications, it risks being seized due to odor detection. We cannot process or issue refunds for unsealed packages that are confiscated, delayed, or otherwise impacted during transit.


2. Shipping Carrier for Returns

We accept returns exclusively via USPS

using a pre-approved return label.

Do not use UPS or other carriers for returning products, as they are not permitted under our policy. Unauthorized carrier use may result in delayed or unprocessed returns.


3. Seized or Compromised Returns

If a return is seized, delayed, or flagged due to improper sealing, odor, or non-compliance with these instructions,

we will not expend additional resources to retrieve the package or process refunds or replacements.

It is the customer’s responsibility to follow all return shipping guidelines.


4. How to Return Products

*Ensure the product is sealed as it was, when shipped to you. Include the documentation that was shipped originally so we can track which return and invoice is related.


*Use the USPS return label provided with your order or contact us to request one.


*Drop off the return at an authorized USPS location. No need for special treatment, if its sealed properly, there should be no concern. get your tracking number and keep it for reference.

By proceeding with a return, you acknowledge and agree to comply with this policy. Failure to follow these guidelines may result in forfeiture of your refund or replacement.


For any questions regarding returns, please contact our support team prior to shipping back your product.


Our CBD Products Cannot Be Shipped To:

*Idaho

*Nebraska

Delta 8, Delta 10, and THCp Cannot Be Shipped to the Following States:

*Alaska

*California

*Colorado

*Connecticut

*Delaware

*Idaho

*Iowa

*Michigan

*Mississippi

*Montana

*Nevada

*New York

*North Dakota

*Rhode Island

*South Carolina

*Utah

*Vermont

*Virginia

*Washington


THCA Products Cannot Be Shipped to the Following States:

*Idaho

*Rhode Island

*Hawaii

*Minnesota

*Louisiana

*Oregon

*Vermont

*Georgia

*South Carolina

*West Virginia


© Donzetti

FDA Disclaimer: The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure, or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act require this notice


THC-A Disclaimer: (All products contain less than 0.3% hemp derived Delta 9 THC in compliance with the 2018 Farm Bill

This product is not available for shipment to the following states: Arkansas, Hawaii, Idaho, Kansas, Louisiana, Oklahoma, Oregon, Rhode Island, Utah, Vermont)


Delta-9 Disclaimer: (All CBD/Hemp products must be compliant with the 2018 Farm Bill. Hemp is defined under the 2018 Farm Bill to include any cannabis plant, or derivative thereof, that contains not more than 0.3% Delta-9 content.

Note: In the states of Idaho, New Hampshire, South Dakota – zero (0%) Delta-9 content is allowable by law. Products with any amount of Delta-9 content must not be shipped to these states.)


Delta-8 Disclaimer: (This product is not available for shipment to the following states: Alaska, Arizona, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Iowa, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nevada, New Hampshire, New York, North Dakota, Oregon, Rhode Island, Utah, Vermont, Virginia, Washington, West Virginia)

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